Returns & Exchanges

30-Day Returns

We want you to love your ring. If it's not quite right, you can return it within 30 days of delivery.

To be eligible for a return, your item must be:

• Unworn and unused

• In its original packaging

• Accompanied by proof of purchase

You can start your return through our Returns Portal. Once submitted, you'll receive instructions and, where applicable, a free returns label.

Our Returns Portal can be found here: 

https://www.husbandsuk.com/apps/return_prime

Please note: returns must be requested through the portal first - items sent back without approval won't be accepted.

If you need any help, contact us at keiran@husbandsuk.com.

Easy Size Exchanges

Getting the right fit matters, and we make it simple.

UK Customers

We offer size exchanges on all UK orders.

• Premium wedding rings include one free size exchange.
• Fidget rings have a £5 size exchange fee to cover return postage and re-shipping.
• Silicone rings have a £5 size exchange fee to cover return postage and re-shipping.
• Additional size exchanges are charged at £5 each.

Size exchanges are available for rings that are unworn, unused and returned in their original packaging.

We recommend double-checking your size before ordering to avoid delays. If you're unsure, our ring sizer can help you find the right fit.

The £5 fee applies to voluntary size exchanges. If your item is faulty or we have supplied the incorrect item, we will resolve the issue at no cost to you.

International Customers

We happily accept returns and size exchanges from customers outside the UK.

Please note:

• Customers are responsible for all international return postage costs.
• Customers are also responsible for any customs fees, duties or import charges associated with returning an item.
• We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.

If the return is due to an error on our part, such as an incorrect or faulty item, HusBands will cover the return shipping costs.

International returns must be clearly marked ‘RETURNED GOODS — RELIEF CLAIMED’ on the customs declaration. Any customs charges incurred as a result of an incorrectly completed declaration may be deducted from your refund.

Damaged or Incorrect Items

Please check your order when it arrives.

If your item is damaged, faulty, or incorrect, contact us straight away and we'll resolve it as quickly as possible.

Engraved Rings

Engraved rings are custom-made and cannot be returned for a refund.

However, we do offer a one-time size exchange.

Please note:

• The engraving will not be transferred to the new ring

• A new engraving will need to be purchased if required

If you're unsure about sizing or engraving details, we recommend checking before placing your order.

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days.

Items must meet the same conditions as above:

• Unworn and unused

• In original packaging

• With proof of purchase

Please note: international customers remain responsible for return postage costs unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your return, we'll confirm your refund.

If approved, refunds are processed to your original payment method within 10 business days.

Please allow additional time for your bank or card provider to process the payment.

If it's been more than 15 business days since approval, contact us at keiran@husbandsuk.com.